Our warranty

At Gainsborough we offer quality products to ensure you can enjoy your hardware for years to come.

Exclusions

 

1. This Guarantee only applies to defects which have arisen solely from faulty materials or workmanship in the Product and does not apply to other defects however arising, including without limitation as a result of the following:
– accidental damage, abuse, misuse, maltreatment, abnormal stress or strain of the Products;
– neglect of any kind in respect of the Product;
– tarnishing and damage to or deterioration of finishes as a result of harsh or adverse conditions (including corrosive environments such as the coastal locations and large fluctuations in pressure or temperature);
– deterioration in colour and performance of polymer materials;
– fair wear and tear;
– installation or maintenance of the Products not in accordance with the instructions provided with the Products.

2. Alterations to repair of the Product other than approved by Allegion are not covered by this Guarantee (for the avoidance of doubt, attachment of accessories or use of non genuine replacement parts other than those manufactured or approved by Allegion are not covered).

3. Costs incurred by the removal, replacement or installation of the Product are not covered by this Guarantee.

4. Personal injury, property damage or economic loss, howsoever caused, will not be covered by this Guarantee.

 

Australian Consumer Law

 

In addition to this Guarantee, certain legislation (including the ACL) may give you rights which cannot be excluded, restricted or modified. This Guarantee must be read subject to such legislation and nothing in this.

If Allegion fails to meet a guarantee under the ACL, your remedy for such failure may be limited to any one or more of the following at Allegion’s discretion:
– replacement of the product;
– repair of the product;
– refunding the cost of the product;
– payment of reasonable costs of having the product repaired;
– payment in respect of the reduced value of the product.

As required by legislation, including the ACL, any claims for damage, or any consequential loss either directly or indirectly due to defects of any kind in a product will only be met by Allegion where the damage or loss was reasonably foreseeable by Allegion.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

Guarantee Claims

 

Any defective product must be returned to the point of sale before replacement can be considered under the terms of this Guarantee. If the costs of returning any defective parts are excessive or unreasonable, please contact Allegion so that we can arrange a collection (if considered appropriate in the circumstances).

Guarantee claims can be made at the point of sale or by posting or emailing a Guarantee claim to Allegion (contact details listed below) within 3 months of the appearance of a defect. Guarantee claims under this Guarantee must include the following details:
• Date of Purchase;
• Location of Purchase;
• Proof of Purchase;
• Contact Details

 

Updated: SEPTEMBER 2025

Warranty periods for selected Gainsborough products:

 

GAINSBOROUGH SMART LOCKS


FINISHES
 

MECHANICAL WARRANTY   

TARNISH WARRANTY

ELECTRICAL WARRANTY

 

Gainsborough Freestyle Smart Wi-Fi Trilock
 

ALL

10 years

5 years

2 years


Gainsborough Liberty Smart Entrance Lock
 

BL

-

-

2 years

 

Gainsborough Liberty Smart Touch Lever Lock
 

BL

-

-

2 years

 

Gainsborough Haven Smart Entrance Lock
 

BL

-

-

2 years

 

Gainsborough Mode Smart Entrance Lock
 

ALL

2 years

-

2 years

 

Gainsborough Mode Smart Deadbolt
 

ALL

2 years

-

2 years

 

Gainsborough Mode Smart Lever Lock
 

ALL

2 years

-

2 years

 

GAINSBOROUGH 3-IN-1 ENTRANCE / DUMMY SETS


FINISHES
 

MECHANICAL WARRANTY   

TARNISH WARRANTY

ELECTRICAL WARRANTY

 

Trilock Omni Series Entrance & Dummy
 

ALL

10 years

5 years

-


Trilock Entrance & Dummy 
 

SC, MB, BC, & BSC

10 years

5 years

-

 

Trilock Entrance & Dummy Special Finishes
 

SB, SG & WH

10 years

2 years

-

 

GAINSBOROUGH ENTRANCE SET


FINISHES
 

MECHANICAL WARRANTY   

TARNISH WARRANTY

ELECTRICAL WARRANTY

 

First Impressions
 

ALL

10 years

5 years

-

 

GAINSBOROUGH DEADBOLTS


FINISHES
 

MECHANICAL WARRANTY   

TARNISH WARRANTY

ELECTRICAL WARRANTY

 

Neue Series
 

SC, MB, BC & BSC

10 years

5 years

-

 

Neue Series Special Finishes
 

SB, SG & WH

10 years

2 years

-

 

Choice Series
 

ALL

7 years

2 years

-

 

GAINSBOROUGH LEVERS


FINISHES
 

MECHANICAL WARRANTY   

TARNISH WARRANTY

ELECTRICAL WARRANTY

 

Avant Series (QuickFix)
 

BC, BSC & MB

15 years

5 years

-

 

Avant Series (QuickFix) Special Finishes
 

SB & SG

15 years

2 years

-

 

Avant SR (QuickFix)
 

ALL

10 years

2 years

-


Neue Series
 

BC, SC, BSC & MB

10 years

5 years

-

 

Neue Series Special Finishes
 

SB, SG & WH

10 years

2 years

-

 

Choice Series
 

ALL

7 years

2 years

-

 

GAINSBOROUGH KNOBS


FINISHES
 

MECHANICAL WARRANTY   

TARNISH WARRANTY

ELECTRICAL WARRANTY

 

Terrace Series
 

ALL

7 years

2 years

-

 

Governor Series
 

ALL

10 years

5 years

-

 

Classic / Diplomat
 

ALL

10 years

10 years

-

 

GAINSBOROUGH PULL HANDLES & MORTICE LOCKS


FINISHES
 

MECHANICAL WARRANTY   

TARNISH WARRANTY

ELECTRICAL WARRANTY

 

Oblong Series
 

ALL

7 years

2 years

-

 

9200 Series Oblong / Horizon / Curved 
 

ALL

10 years

5 years

-

 

Semi / Circular
 

ALL

-

5 years

-


Rectangle / Ornate / Linear / Angled
 

ALL

-

2 years

-

 

Mortice Locks 
 

ALL

10 years

5 years

-

 

TradePro by Gainsborough


FINISHES
 

MECHANICAL WARRANTY   

TARNISH WARRANTY

ELECTRICAL WARRANTY

 

Levers / Long Plates/ Knobs / Deadbolts
 

ALL

7 years

2 years

-

 

GAINSBOROUGH ACCESSORIES


FINISHES
 

MECHANICAL WARRANTY   

TARNISH WARRANTY

ELECTRICAL WARRANTY

 

Tubular Latches
 

All

10 years

10 years

-

 

Tubular Latches Special Finishes
 

SB & SG

10 years

2 years

-

 

Floor Stops / Wall Stops
 

MB, BC, ABC & SC

-

5 years

-


Floor Stops / Wall Stops Special Finishes
 

SB & SG

-

2 years

-

 

Flush Bolts - 150mm / 200mm
 

MB, SC, PB & BC

10 years

5 years

-

 

Flush Bolts Special Finishes - 150mm
 

SB & SG

10 years

2 years

-


Security Bolts
 

ALL

10 years

10 years

-

 

Sliding Cavity Door Sets - Circular / Square / Rectangular
 

ALL

10 years

10 years

-

 

Flush Pulls
 

BC, SC, MB & SS

10 years

10 years

-

 

Flush Pulls Special Finishes
 

SB, SG & ABC

10 years

2 years

-

 

Hinges - Loose / Fixed
 

MB, CP & SC

10 years

5 years

-

 

Hinges Special Finishes - Loose / Fixed
 

SB & SG

10 years

2 years

-